These terms and conditions (the "Terms") govern every offer, quotation, account registration, trial period and agreement between Traffic Chart B.V. (CoC 86454498), Rijsseltweg 10, 7211 EP Eefde, the Netherlands ("Traffic Chart"), and the business customer ("Customer") of its services. By creating an account, submitting a quote request or paying an invoice, the Customer accepts these Terms. The Customer's procurement terms are expressly rejected.
Version of 18 May 2026. Earlier versions are available on request. In case of discrepancies between this English version and the Dutch master version on /nl/algemene-voorwaarden/, the Dutch version prevails.
1. Definitions
- Account: the individual or organisation-bound user profile on app.traffic-chart.com.
- Service: Traffic Chart's online software platform that lets the Customer draft, export and share traffic plans and event maps, including the websites, APIs, mobile clients and documentation that go with it.
- Agreement: these Terms together with the order confirmation and any further arrangements recorded in writing (email suffices).
- Subscription: a recurring right to use the Service against a pre-agreed fee, typically for a calendar year.
- Customer Data: any data the Customer enters, uploads, generates or exports in the Service, including plans, basemaps, share links and PDF exports.
- Business day: Monday to Friday, excluding Dutch national holidays.
2. Formation and term
2.1 The Agreement is concluded when the Customer registers an Account and accepts these Terms, or when Traffic Chart sends an order confirmation to the work email address provided, whichever comes first.
2.2 Every new Customer gets the first traffic plan free of charge, end-to-end including PDF export. The free plan does not expire, does not require redemption within a deadline, and does not need a payment method. Basic event maps remain free indefinitely.
2.3 A Subscription runs for the term in the order confirmation, typically 12 months. Absent timely termination it tacitly renews for another 12 months. Articles 7:230b and 6:236(j) of the Dutch Civil Code (auto-renewal protections for consumers) do not apply to this B2B relationship.
2.4 Termination is in writing (email suffices) to customer@traffic-chart.com with 30 days' notice before the end of the current term.
3. The Service and right of use
3.1 Traffic Chart grants the Customer a revocable, non-exclusive, non-transferable and non-sublicensable right to use the Service for its own internal, professional purposes for the duration of the Subscription.
3.2 The Service is provided "as is" and "as available". Traffic Chart improves, expands and changes the Service continuously. Material functional changes are announced at least 30 days in advance by email.
3.3 Traffic Chart targets an availability of 99.5% measured per calendar month, excluding scheduled maintenance (announced at least 24 hours in advance) and force majeure. No formal uptime SLA is provided unless agreed in writing in a supplemental agreement.
3.4 The Customer is responsible for: a suitable internet connection, an up-to-date browser, the accuracy and completeness of Customer Data, and the legal fitness of plans submitted to regulators. A PDF exported from the Service is a tool, not a permit.
4. Pricing, invoicing and payment
4.1 Current prices are published at traffic-chart.com and on the per-audience landing pages. Unless stated otherwise, prices are in euros and exclude VAT.
4.2 Subscriptions are invoiced in advance for the full term. Pay-as-you-go plans are invoiced at the moment of order. Payment is made via the methods available in Stripe within 14 days of the invoice date.
4.3 On late payment the Customer is in default by operation of law and owes the statutory commercial interest (article 6:119a of the Dutch Civil Code) on the outstanding amount. Extra-judicial collection costs are due under Dutch collection law, to the extent applicable in B2B.
4.4 Traffic Chart may index prices of running Subscriptions on 1 January each year, based on the Dutch CBS consumer price index (CPI all households, year-on-year). For increases exceeding CPI the Customer may terminate the Subscription within 30 days of the announcement, effective on the date of the increase.
4.5 On early termination by the Customer absent a breach by Traffic Chart, invoiced amounts remain due and no refunds are issued.
5. Acceptable use
5.1 The Customer will not use the Service to (a) draft unlawful plans, (b) infringe third-party rights, (c) distribute malware, (d) impair the Service through automated requests, scrapers, denial-of-service attacks or rate-limit bypassing, (e) resell or lease the Service or make it available to third parties without Traffic Chart's written consent.
5.2 The Customer is responsible for all activity under its Account. Credentials must be kept confidential; suspected misuse must be reported to Traffic Chart without delay.
5.3 On reasonable suspicion of a breach of this section Traffic Chart may suspend the Account, without prejudice to its other rights. On serious breach Traffic Chart may terminate the Account with immediate effect, with its right to compensation intact.
6. Customer Data, ownership and backups
6.1 All Customer Data remains the property of the Customer. Traffic Chart receives only the use right needed to deliver, maintain and improve the Service and, in anonymised aggregate form, to publish benchmarks from which no Customer is identifiable.
6.2 Traffic Chart performs daily automated backups of the production database with a 14-day retention, stored in a different EEA region than the primary database. The Customer remains responsible for exporting plans it wishes to archive outside the Service.
6.3 On termination the Customer has 30 days to export Customer Data via the Service's standard export functions (PDF, JSON). After this period Traffic Chart permanently deletes Customer Data, subject to any statutory retention obligation.
7. Privacy and processing agreement
7.1 In performing the Agreement Traffic Chart processes personal data. The roles of the parties, the nature and purpose of the processing, categories of data subjects, retention periods, subprocessors and security measures are described in the Privacy policy.
7.2 Where the Customer is itself a controller and has Traffic Chart process personal data of, for example, residents or visitors, this article 7 serves as a data-processing agreement under article 28 GDPR. On request Traffic Chart provides a more detailed, signed DPA.
8. Intellectual property
8.1 All intellectual property rights in the Service, the software, the basemaps Traffic Chart supplies, the sign catalogues (RVV, StVO, etc.) as compiled by Traffic Chart, and the documentation, belong to Traffic Chart or its licensors. Nothing in this Agreement transfers those rights.
8.2 The Customer grants Traffic Chart the right to mention its logo, name and the nature of the cooperation on the marketing site and in commercial materials, unless the Customer objects in writing.
9. Confidentiality
9.1 Each party will treat information received from the other party that is marked confidential or that should reasonably be understood to be confidential as confidential. This obligation survives termination and continues until the information becomes public without breach of this clause.
9.2 On request from a public-sector Customer Traffic Chart will sign a supplemental NDA on reasonable terms.
10. Liability
10.1 Traffic Chart's liability for direct damages arising from an attributable failure to perform under the Agreement, from tort or any other basis is, per event and in aggregate per calendar year, capped at the amount paid by the Customer to Traffic Chart in the twelve months preceding the damaging event for the part of the Service to which the damage relates, with an absolute maximum of € 25,000.
10.2 Traffic Chart is not liable for indirect damages, consequential damages, lost profits, lost savings, lost revenue, business- interruption damages, data loss (other than restoration from the most recent backup) or reputational damages.
10.3 The limits in 10.1 and 10.2 do not apply in the event of intent or wilful recklessness by Traffic Chart, its directors or its senior management, nor for breach of third-party intellectual property rights attributable to Traffic Chart.
10.4 The Customer indemnifies Traffic Chart against third-party claims arising from the Customer's breach of these Terms, from unlawful use of the Service by the Customer, or from Customer Data infringing third-party rights.
11. Force majeure
Force majeure means any circumstance beyond the control of the non-performing party that permanently or temporarily prevents performance, including disruption of the internet, the telecommunications infrastructure, subprocessor outages, a large-scale cyberattack, pandemic, war or government measures. During force majeure the parties' obligations are suspended. If force majeure lasts longer than 60 days, either party may terminate the Agreement in writing.
12. Termination
12.1 Either party may terminate the Agreement with immediate effect in writing if the other party materially fails to perform its obligations and, after written notice with a reasonable cure period of at least 30 days, does not cure that failure.
12.2 Traffic Chart may further terminate with immediate effect if (a) the Customer is declared bankrupt, (b) applies for or obtains suspension of payments, (c) files for a Dutch WHOA restructuring, or (d) ceases its business.
12.3 Obligations that by their nature survive termination, including sections 6, 8, 9, 10 and 14, remain in full force.
13. Changes to the Terms
Traffic Chart may change these Terms. Changes are announced by email to active customers at least 30 days in advance. If the Customer does not accept material changes that do not follow from mandatory law, it may terminate the Agreement effective as of the change date.
14. Governing law and disputes
14.1 These Terms and all agreements between Traffic Chart and the Customer are governed by Dutch law, expressly excluding the Vienna Sales Convention and any private-international-law rules that would lead to a different legal system.
14.2 Disputes arising from or in connection with these Terms are in first instance brought exclusively before the competent court of the Rechtbank Gelderland, location Zutphen. A party that wants to start proceedings will first make a reasonable attempt at amicable resolution.
15. Miscellaneous
15.1 If any provision of these Terms is held invalid or voidable, the remaining provisions remain in full force. The invalid or avoided provision is replaced by a valid provision that approximates the original as closely as possible.
15.2 The Customer may not assign its rights or obligations under this Agreement to a third party without Traffic Chart's written consent. Traffic Chart may assign its rights and obligations to an acquirer in case of a merger, demerger or acquisition; the Customer will cooperate on reasonable terms.
15.3 Notices under the Agreement are validly given in writing by email to the contact address known to each party. For Traffic Chart that is customer@traffic-chart.com.
16. Contact
Traffic Chart B.V.
Rijsseltweg 10
7211 EP Eefde
The Netherlands
CoC 86454498
Email: customer@traffic-chart.com